Orders are processed: Monday-Friday 9AM-5PM E.S.T

Free Standard Shipping: 7-20 business days to arrive after pickup by courier (Shipped from Canada or Asia Pacific depending on availability of stock and destination address.)

Carriers used: Pitney Bowes, USPS, DHL, FedEx, and Yanwen.

If there is a problem with your order, please email shipping@thesecretaffaire.com for the quickest response. 

Please make certain to ship to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received.

COVID-19 Prevention/Response: All deliveries are happening as usual. Our fulfillment partners and courier partners are taking extra precautions by maintaining a clean, healthy and safe environment. All packages are wiped with disinfectants and all handlers are equipped with masks and gloves. 

At this time, we are accepting orders from the United States as well as international residents.

Under special circumstances such as holidays, weather, natural disasters, pandemics and strikes, delivery times cannot be guaranteed.

Please make certain to ship to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received.

Be advised in case of shipping delays caused by viral prevention measures, such as countries closing their borders or not accepting international shipments, we will not issue refunds or are liable in such cases. Our sole priority is to get the package to you.

Please check back with us periodically for any updates regarding our shipping policies.